Effortless customer support, driven by intelligent answers.

AmoFynd becomes your company’s brain, learning from documents and integrations to answer questions instantly. By reducing workload, it ensures your team only handles the questions that truly require human expertise.

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AMOFYND - AI AGENT

The teammate that’s always one step ahead

Your company's brain

AmoFynd seamlessly integrates with your documents, systems and reports, giving your AI Agent instant access to the information it needs for intelligent and reliable support

Round-the-clock support

Day or night, AmoFynd never clocks out. With instant answers and continuous support, it’s always there for your customers and team, proving that excellent service doesn’t stop.

Know you inside out

AmoFynd feels like a teammate who’s been with your company for years. This self-learning AI Agent adapts to your unique tone of voice and business style, delivering responses that sound like they came straight from your team. .

Reducing workload

AmoFynd reduces your team’s workload by answering routine questions instantly. With every interaction, it learns and improves, taking on more over time so your team can focus on what truly matters.

Resolve up to 82% of customer queries instantly, enhancing customer happiness and letting your team concentrate on what’s most important.

HOW IT WORKS

Say goodbye to routine questions

Upload your files (PDFs, Word documents, Excel spreadsheets) or sync directly from platforms like Google Drive. AmoFynd centralizes all your data in one secure place. This way, your AI agent is trained instantly. It’s ready to deliver accurate and reliable responses from the start. Whether it’s policies, reports or manuals your files are always safe.

1. Import Your Data & Train Your AI Agent

Make AmoFynd truly yours by tailoring its style to reflect your brand. Add your logo, choose colours and set the tone of voice for seamless communication with your customers.

Easily add a custom chat widget to your website and provide instant AI-powered support. Designed to match your website’s look and feel, it ensures a seamless and professional customer experience.

Keep track of every interaction handled by your AI support agent. Review conversations in real time to stay up to date. Monitor the quality of responses and maintain full oversight of your customer interactions.

Unlock valuable data from every interaction. Discover trends in customer queries and identify common pain points. Gather actionable insights to refine and improve your customer support strategy.

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INTEGRATE YOUR TOOLS

Smooth integration, limitless opportunities

Looking to integrate AmoFynd with your tools or platforms? We’re ready to help you make it happen. Let’s collaborate to create a solution that aligns perfectly with your business needs.

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AI AGENT VS. CHATBOT

Why choose an AI Agent over a Chatbot?

Traditional Chatbots

Limited and scripted responses: Rely on pre-written scripts, limited in handling complex queries.
Low flexibility: Can’t adapt to specific business needs or adjust to unique customer interactions.
No learning abilities: Don’t improve over time, requiring constant manual updates to stay relevant.
Customer frustration: Frequently ask irrelevant or repetitive questions, causing frustration among users.
Lack of personality: Can feel impersonal and robotic, failing to create meaningful customer connections.

AI Agents

Context-aware responses: Understands the intent behind customer questions, delivering relevant answers.
Self-learning capabilities: Gets smarter with every interaction, continuously improving its accuracy.
Data integration: Trained on your unique company data, ensuring tailored solutions.
Actionable insights: Analyse conversations to uncover trends and provide valuable data.
Fully customisable: Can be adapted to reflect your brand perfectly, from tone of voice to design.

Find out why AI agents are smarter

Your data, fully secure

Security you can trust

Your data is securely divided by workspace and organisation, ensuring clear separation. This ensures that only the right people have access to the right information.

Data segregation

Audit logs

Every operation is tracked, monitored and recorded in detailed audit logs. From errors to observations, we can analyse every step to understand exactly what happened and why. With robust evaluation and fast feedback loops, you stay in control.

Zero-retention Data Policy for LLMs

We only use models that do not hold onto input data for re-training. This means your data remains your own. You’re teaching your AI, not the model itself.

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